Refund Policy

Last updated: September 19, 2025

At Stardust New Forest Ltd, trading as BellsPalsyRecovery.co.uk we want you to be satisfied with your purchase. This Refund Policy explains when and how refunds apply to our digital programs, courses, or services.

Digital Programs and Services

Cooling-Off Period (UK/EU Customers):
If you purchase a digital product or service, you have the right to cancel within 14 days of purchase and receive a full refund, provided you have not accessed, downloaded, or started the program.
Immediate Access:
By choosing to access or download the digital product immediately after purchase, you acknowledge that you waive your statutory 14-day right to cancel and no refund will be available.
After Access:
Once you have accessed or started a digital program or service, refunds are not available.

Coaching, Consultations, or Live Services

If you book a consultation, session, or coaching program, cancellations made at least 48 hours in advance will receive a full refund.
Cancellations made with less than 48 hours’ notice may not be eligible for a refund.
If you fail to attend a booked session without notice, no refund will be issued.

Technical Issues

If you experience technical difficulties preventing access to a purchased digital product or service, please contact us at [email protected]. We will work to resolve the issue. If the issue cannot be resolved, you may be eligible for a refund.

How to Request a Refund

To request a refund, please email us at [email protected] with your:

Name
Purchase details
Reason for requesting a refund

Refunds (where applicable) will be processed to your original payment method within 14 business days.

Contact Us

If you have questions about this Refund Policy, please contact us: