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Privacy & Cookie Policy

Last updated: September 19, 2025

This Privacy & Cookie Policy explains how Stardust New Forest Ltd, trading as BellsPalsyRecovery.co.uk (“COMPANY,” “we,” “us,” or “our”) collects, uses, and protects your personal data, as well as how we use cookies and similar technologies on our website.

By using this Site, you agree to the practices described in this Policy.

1. Information We Collect

We may collect:

  • Personal information you provide (e.g., name, email, contact details, payment information for digital services).

  • Automatically collected data (e.g., IP address, browser type, device, site usage statistics).

  • We do not intentionally collect sensitive health information, but if you voluntarily share such information (e.g., in a contact form), you consent to its use for responding to your inquiry.

2. How We Use Your Information

We process personal data to:

  • Provide and improve our website and digital services.

  • Communicate with you (e.g., newsletters, updates, support).

  • Process payments (via secure third-party providers).

  • Comply with legal obligations.

3. Legal Basis for Processing

We only process personal data when we have a lawful basis under UK GDPR, including:

  • Your consent (e.g., subscribing to newsletters).

  • Contractual necessity (e.g., delivering purchased digital services).

  • Legitimate interests (e.g., improving site performance, preventing fraud).

4. Sharing of Information

We do not sell your data. We may share information with trusted service providers, such as:

  • Hosting and IT providers.

  • Analytics and email services.

  • Payment processors.

  • Regulators or authorities when legally required.

5. Cookies & Similar Technologies

What Are Cookies?

Cookies are small text files stored on your device to help websites function and improve user experience.

Types of Cookies We Use

  • Strictly Necessary Cookies – essential for the Site to work (cannot be disabled).

  • Performance & Analytics Cookies – help us understand visitor behaviour (e.g., Google Analytics).

  • Functional Cookies – remember user preferences and settings.

  • Advertising/Targeting Cookies – currently not used, but may be added in future with your consent.

Managing Cookies

  • On your first visit, you’ll see a cookie banner allowing you to accept or reject non-essential cookies.

  • You can also manage or disable cookies in your browser settings: Chrome, Safari, Firefox, Edge.

  • Please note: disabling cookies may affect functionality.

6. Data Retention

We retain personal data only as long as necessary for the purposes collected, or as required by law.

7. Your Rights

You have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise these rights, contact us at [email protected]

8. Data Security

We use appropriate technical and organisational measures to protect your data, but no online system is 100% secure.

9. Children’s Privacy

Our Site is not directed at children under 16. We do not knowingly collect children’s personal data.

10. International Transfers

If we transfer data outside the UK/EEA, we ensure safeguards are in place (e.g., standard contractual clauses).

11. Changes to This Policy

We may update this Privacy & Cookie Policy. Updates will be posted here with an updated “Last updated” date.

12. Contact Us

If you have any questions, please contact us:

Email: [email protected]
Site: www.bellspalsyrecovery.co.uk